Privacy Policy

Last updated: December 2025

Introduction

ImeBalance is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

Information We Collect

Information You Provide

When you contact us through our website or arrange consultations, we may collect:

  • Name and contact details
  • Email address
  • Phone number
  • Information you choose to share in messages or during consultations

Automatically Collected Information

When you visit our website, we may automatically collect:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent on our site
  • Referring website addresses

How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Arrange and conduct educational consultations
  • Improve our website and services
  • Send you information you have requested
  • Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

  • Your consent
  • Contractual necessity for providing services
  • Our legitimate interests in operating and improving our services
  • Legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who assist in operating our website
  • Professional advisers when necessary
  • Law enforcement or regulatory bodies when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Cookies

We use cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

International Data Transfers

Your information is primarily stored and processed in the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

ImeBalance
40 High Street
Cheltenham GL50 1DU
United Kingdom
Email: [email protected]
Phone: +44 1242 789 351